Shipping policy
Delivery
PetCloud delivers to Canada, the contiguous United States (including Washington, DC), Australia and New Zealand. We do not currently deliver to Alaska, Hawaii, US territories or military addresses. Availability can vary by item and postal code; the delivery options shown at checkout apply to your order.
Processing your order
Please allow 1–3 business days for processing before dispatch. Weekends and public holidays are excluded.
Estimated transit after dispatch
- Canada: 4–15 business days, depending on the product.
- Supported international destinations: approximately 5–20 business days, depending on the product and route.
These are estimates, not guaranteed arrival dates. Carrier operations, customs and remote destinations can affect delivery. Please contact us before ordering if you need an item by a particular date.
Free tracked shipping
Standard tracked shipping is free for the destinations we serve. There is no additional standard shipping charge at checkout. Product prices are displayed before payment. Applicable taxes and any third-party import or customs charges are separate, as explained below.
Tracking and parcels
We send shipping updates to the email address supplied at checkout when tracking becomes available. Tracking can take a few days to show its first carrier scan. Items may arrive in separate parcels; this does not add a shipping charge beyond the amount agreed at checkout.
Taxes, duties and customs
Applicable taxes collected by us are shown at checkout. Import duties, brokerage fees or local collection charges may be payable by the recipient when they are not included in the checkout total.
Need a hand?
Visit our Contact page and include your order number. We will help investigate a delayed, missing or damaged delivery. This policy does not limit your rights under applicable consumer law.