Terms of service

Terms of service

These terms apply to purchases made through PetCloud. Please review the product details, delivery information and your order summary before placing an order.

Products and availability

Product pages describe the item, its options and any relevant measurements. Choose the correct variant and check fit or installation requirements before ordering. Colours can appear differently on different screens. If we cannot fulfil an order as agreed, we will contact you about the available options or an appropriate refund.

Prices and payment

The currency and total payable are shown at checkout, including delivery charges and any taxes collected by us. Local-currency prices may be converted from Canadian dollars. Any additional import duties, brokerage or local collection charges are described in our Shipping policy. Payments are processed using the methods offered at checkout.

Your order details

Please provide an accurate delivery address and a working email address so we can send order and shipping updates. Contact us promptly if an order needs correcting or cancelling; we will check whether processing or dispatch can be stopped.

Delivery

Our Shipping policy explains the countries we serve, processing and transit estimates, tracking and delivery charges. Estimates are not guaranteed arrival dates. Contact us if an order is delayed or has not arrived.

Returns and refunds

Our Return and refund policy explains the 30-day change-of-mind window, return-shipping responsibility, faulty-item remedies and refund timing. Mandatory consumer rights are not limited by that window.

Privacy

Our Privacy policy describes how information is handled when you use the store or place an order, including the services needed to process payment and deliver your purchase.

Use of the store and your rights

Please use the store lawfully and provide information you are authorised to use. Nothing in these terms excludes or restricts a statutory guarantee, remedy or other consumer right that cannot lawfully be excluded.

Updates and contact

Changes to these terms apply to future purchases and do not reduce the rights attached to an order already placed. For questions about these terms or your order, visit our Contact page.